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Version: 2.3.0

Approving User Information Change Requests

Creation Date: May 22, 2025
Updated by: VNPT eContract's team

The "Approve User Information Change Requests" feature allows authorized approvers to review and process employee change requests within the company. Approval ensures the accuracy and validity of the information before updating the system.

Guide to approving user information change requests​

  • Step 1: Access the "Change Request Management" screen

    • Log in to the system with an approval authority account
    • From the left menu, select "USERS" > "CHANGE REQUEST MANAGEMENT"

  • Step 2: Search for requests to approve

    • Use filters such as User, Creator, Approver, time period, or Status
    • Click "SEARCH" to display the list of change requests

  • Step 3: View request details

    • Find requests with "Pending" status in the results list
    • Click the "Approve Request" button (✓ icon) in the Action column

  • Step 4: Review and approve or reject the request

    • Review the detailed information, including:
      • User change details
      • Request creation time
      • Changeer's department
      • Supporting documents (if any)
      • A detailed table listing changed fields with old and new data
    • After review, choose one of two actions:
      • Click "APPROVE REQUEST" to approve the changes
      • Click "REJECT" and enter a reason for rejection

  • Step 5: Confirm and complete the process

    • If approved: Click "Confirm" to approve. The system will automatically update the user's information.
    • If rejected: Click "Confirm" and enter a reason for rejection. The user's information remains unchanged.
    • The system will automatically send a notification to the requester regarding the outcome and update the request status ("Approved" or "Rejected").
Important notes when approving requests

Approving user information change requests will immediately alter data in the system.

  • If approved: The system automatically updates the user's information.
  • If rejected: The user's information remains as before.

Instructional images for request approval​

Search and select request to approve​

Approve User Information Change Request

Request processing screen​

Request Processing Screen

Confirm approval of request​

Confirm Approval

Enter rejection reason and confirm rejection​

Enter Rejection Reason

Track request approval history​

All activities related to approval or rejection are recorded in the system:

  • Approvers can review history of processed requests by filtering "Approved" or "Rejected"
  • The system stores full details of approvers, approval time, and change content
Request Approval History Screen