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Version: 2.3.0

Create My Account Information Change Request

Creation Date: May 22, 2025
Updated by: VNPT eContract's team

The "Create My Account Information Change Request" feature allows users to submit requests to update their personal information in the user account management screen. The system will record the request and send it to the approver for review and processing.

Guide to creating a my account information change request​

  • Step 1: Access the "Account Management" screen

  • Step 2: On the account information screen, click the "UPDATE INFORMATION" button at the bottom of the screen.

  • Step 3: The system displays the "Create My Account Information Change Request" form. Fill in the required information:

    • Full Name: Enter your full name (mandatory)
    • Phone Number: Enter a new phone number if needed
    • Email: Update to a new email if needed
    • Tax ID: Enter a new tax identification number if needed
    • Address: Update to a new address if needed
    • Digital Signature Approval: Toggle on/off if a change is needed
    • Signature Method: Choose a new method if needed
    • OTP Receiving Method: Choose a new method if needed
    • Document Notification Method: Choose a new method if needed
    • Signature Text Content: Enter the new default signature text if needed
    • Supporting Documents: Attach necessary documents (mandatory depending on company policy)

  • Step 4: After filling in all information, click the "CREATE REQUEST" button at the bottom right to submit.

If a request is already pending approval

If you have already submitted a change request and it is awaiting approval, attempting to create a new request will display a notification: You have a change request pending approval. Please wait until it is processed before submitting a new one.

  • Handling: You need to wait until the current request is approved or rejected before creating a new request.

Instructional images​

Create a personal information change request​

Create Personal Information Change Request

Track request status​

After submitting, you can monitor the status of your change request in the account management section:

  • "Approved": Notification sent to the user, and the information will be updated.
  • "Rejected": Notification sent to the user, and the information remains unchanged. You can create a new request.
  • "Pending": You must wait for the process (approval or rejection) before submitting a new request.
Track Request Status